Most likely, you have not signed in with the same account. For example, if you registered for the event using your e-mail address, but logged in to the ZippyMatch app using your Facebook account.
To resolve this:
- Press the "Help" tab in the ZippyMatch app.
- Click the "Log Out" button.
- Log in with the correct account.
If you cannot remember which account you used to register for the event, you could attempt to re-register for the event. If the event is sold out, and you need to recover your registration, please e-mail us right away at support@zippymatch.com.